Keep more
customers.
Customer experience
Research and journey reviews to find where people leave, followed by design and testing to improve the experience.
Work it out.
Make it real.
I help you keep customers, decide what to build next and get your team moving together. We choose the right approach for the problem, then agree the scope and cost.
What I help with
Keep more
Choose what
comes next.
Product direction
Understand customer needs, decide priorities and test the next product or service idea before you commit.
Make the
decisions stick.
Team alignment
Facilitation and coaching to resolve competing priorities, clarify responsibilities and turn strategy into action.
Choose a starting point.
Spark
One focused hour
£150
A second opinion on a decision, an idea or something that’s stuck. We talk it through and work out what to do next.
Talk about sparkWorkshop
Get the team in a room
From £3,000
A facilitated half or full day to understand the problem, make decisions and agree what happens next.
Talk about workshopFoundation
Design and test
From £2,000
Turn the direction into a prototype. Test it with the people who’ll use it before committing to a build.
Talk about foundationBuild
Websites and tools
Quoted per project
The website, tool or automation the work points to, built properly and handed over or kept running.
Talk about a buildEngine
Enquiries replied to and followed up, with or without a new website.
Instant replies, owner alerts and follow-ups, set up around the tools you already use and run for you. From £149 a month plus setup, or £299 a month with a new website built and run for you.
All prices are plus VAT.
Where are people
getting stuck?
I look at the journey through your product, website or service. What do people understand? Where do they hesitate? What makes them leave? Research, prototypes and testing give us something to work with.
Help your team
keep going.
Practical AI training
Work with the tasks your team does every day: drafting, summarising, handling messages and finding information in documents. Learn where AI helps and where to check it.
Better UX, together
Learn to spot the confusing parts of an experience, talk to customers and test improvements. Coaching and workshops give your team practice with their own challenges.
Need the online essentials?
There’s a separate Launch Kit for small businesses.