You’re on a job.
Someone enquires while your hands are full. Nobody replies until tomorrow, and by then they’ve booked someone else.
Product of Experience / Engine · now taking on its first businesses
Stop losing customers through the cracks.
Engine replies to every enquiry straight away, tells you about it and follows up, so fewer people go cold. For owner-run service businesses. Works with whatever you’ve got, even if that’s just a website and an inbox. Set up and run for you.
The free check reads your website and shows where people might give up before getting in touch. About two minutes, no email needed.
From £299 a month + setup · plus VAT · cancel with 30 days’ notice
- 0:00Someone enquiresthrough your website form
- 0:01They hear backa reply in your words, saying when you’ll be in touch
- 0:01You’re toldwith everything you need to reply
- Day 2A friendly nudgeonly if it’s gone quiet, stopped once you’ve replied
- YouCall, quote or bookthe part only you can do
Good enquiries
shouldn’t go cold.
The quote goes quiet.
You send a quote. They don’t reply. Nobody follows up, so you never find out if they just forgot.
The job’s done.
A happy customer leaves. Nobody asks for a review or gets back in touch, so the next job has to start from scratch.
Engine joins up the bits between someone getting in touch and the next job.
How it works
What happens when
someone gets in touch.
- 1
The enquiry arrives
From your website form or your enquiries inbox, into one list.
Automatic - 2
They hear back straight away
A short reply in your words: thanks, here’s what happens next and when.
Automatic - 3
You’re told
An alert with their details and message, and one tap to say you’ve replied.
Automatic - 4
A nudge if it goes quiet
A friendly follow-up after a couple of days. It stops once you’ve replied or they’ve booked.
Automatic, wording you approved - 5
The next step
You call, quote or book them in. Engine makes sure you know who’s waiting.
You
You approve every message before it goes live. We monitor it all, and if something breaks, we fix it and tell you.
Pricing
Two ways to start.
Engine
Reply and follow up
£299/month
+ £750 setup
- Enquiries from your website and inbox, in one list
- An instant reply in your words
- Alerts to you or your team
- Follow-ups that stop once you’ve replied
- A short monthly summary
- Monitored, and fixed if anything breaks
Engine+
Plus quotes and bookings
£499/month
+ £1,000 setup
- Everything in Engine
- Quote chasing: tap “quote sent” and we follow it up
- A booking link with reminders
- Review requests when you mark a job done
- A quarterly look at what’s working
Bigger or unusual set-up?
Several teams, several sites, or something that doesn’t fit the boxes. Let’s talk it through.
Let’s talkNeed a new website or tool built? That’s Build, quoted per project.
The buttons open WhatsApp with a message ready to send. Prefer to talk? Book a call or see all the ways to get in touch.
Starting small
We’re taking on a small number of businesses first, so we can set each one up by hand, get it right and learn from it. If you’d like to be one of them, get in touch.
What the setup fee covers
- Your forms connected and tested on your own site
- Reply and follow-up messages written in your voice, for you to approve
- Alerts set up for you or your team
- A check-in after 30 days to tune it
Prices exclude VAT. Engine runs month to month once setup is done: cancel with 30 days’ notice. Tools you already pay for stay with you. We can’t promise more enquiries or sales; we make sure the ones you get are looked after.
Getting started
Three steps, no new system.
Tell us how your business works.
A short conversation about how enquiries arrive, who answers them and what happens next.
We connect the essentials.
Your website form and inbox pointed at Engine, messages written with you, and everything tested on your own site.
We keep it running.
We watch it, send you a short summary and improve what matters.
Who runs it
Built by someone
who’s done it.
I’m Scott. I spent 20 years building products with teams at BBC Sport, Prime Video and DAZN. Engine is the unglamorous, essential bit I keep seeing small businesses miss: replying quickly and following up. I set it up properly, then keep it running.
More about me“I cannot recommend him highly enough. He brings not only the calibre of product experience that you would expect, but the ability to translate that for non-tech founders and teams, with a strong commercial understanding of how product strategy, design, and deployment needs to work in real-world use cases.”
Novaa SolutionsCase study
The enquiry arrives. The team gets it.
Every enquiry is stored and sent straight into the team’s workflow within seconds. No one has to remember to check a form inbox.
Website · Customer journey · AutomationRead the story
Questions
Good questions.
Do I need a new website?
No. Engine works with the website you already have. We add our enquiry form to it, or point your existing form at Engine, during setup.
What if I don’t use any tools?
That’s fine, and common. You need a website or an email address. Engine gives you a simple enquiry form, keeps a list of every enquiry and where it’s up to, and handles the replies and follow-ups.
What if my tools don’t talk to each other?
Engine sits in the middle. Your website form, booking page and inbox can all send enquiries to Engine, so they end up in one list with the same replies and follow-ups.
Is Engine a CRM?
No. A CRM is software you have to run. Engine keeps a simple list of enquiries and where each is up to, and does the replying and chasing for you. There’s nothing to log in to: you get alerts and a monthly summary by email.
Does it work with the CRM or spreadsheet I already use?
Engine works alongside it. If you’d like each enquiry copied into your CRM or a spreadsheet too, ask us during setup.
Does it handle phone calls or WhatsApp?
Not automatically. Engine starts with website and email enquiries. As part of setup we switch on WhatsApp Business’s own greeting message, so WhatsApp enquiries get an instant reply too.
Will the messages sound like my business?
Yes. We write them with you, in your words, and you approve every one before anything goes live.
How does Engine know I’ve replied?
Each alert has buttons: replied, booked, quote sent, not a fit. One tap and Engine stops or starts the right follow-up. If they reply to Engine’s message, it notices that too.
Who owns my customer data?
You do. Engine keeps your enquiry list for you, and you can have a copy whenever you like. If you leave, we’ll hand over your data and delete our copies once you’re happy you have everything.
What happens if something stops working?
We monitor it. If a form or connection breaks, we’re alerted, we fix it and we tell you what happened.
What’s included in the setup fee?
Your website form and inbox connected and tested on your own site, your reply and follow-up messages written in your voice, alerts set up for you or your team, and a check-in after 30 days to tune it.
Can I cancel?
Yes. Engine runs month to month once setup is done. Give us 30 days’ notice.
How is this different from the free website check?
The check shows what anyone can see from outside: how easy you are to contact. Engine looks after what happens next, once someone has got in touch.
Talk about Engine
Let’s find the gaps in your customer journey.
Pick whichever is easiest. Not sure yet? Run the free website check first.
Or call 07346 808459 during working hours.
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