Fix where you
lose customers.
Customer experience
Find and improve the parts of your product or service where people get confused, frustrated or give up. From the first enquiry to the reasons they come back.
Bring the
problem.
Let’s build
the answer.
Product, customer experience and AI help for small businesses and founders. I find where you’re losing customers, then build what fixes it.
Losing enquiries?Get a free website checkSee where your site loses enquiries. Two minutes, no email needed.Product or team stuck?Book a Spark hour, £150A second opinion on a decision or idea, and a clear next step.
See what I’ve built
be working with.
BBC SPORTprime videoDAZNsky news
Most calls start
with one of these.
Fix where you
Work out what
to build next.
Product direction
Understand customer needs, choose priorities and test ideas before investing in delivery. Give the team a reason for what goes on the roadmap.
Get the team
moving together.
Team alignment
Resolve competing priorities and turn strategy into decisions people can act on. Workshops, coaching and the conversations that keep getting put off.
I work through research, workshops, design and hands-on building, depending on what the problem needs. That can include a product, a website, an AI tool or a better way of running the service.
Here’s what that
looks like in practice.
hundo
A career copilot.
Six weeks to launch.
An AI career copilot, a content pipeline and the operations behind a growing education business.
Product · AI · Career educationRead the story
Trinity Hospice
A spreadsheet audit
people could finish.
A 115-point rehabilitation audit rebuilt around how hospice teams work day to day.
UX · Service design · Web appRead the story
Novaa Solutions
The enquiry arrives.
The team gets it.
A marketing site connected to the team’s workflow, with a blog they can publish themselves.
Website · Customer journey · AutomationRead the story
Redogi Handmade
A proper home
for a handmade brand.
Product photography, a story worth telling and a straightforward route to the existing Square shop.
Brand · Website · Small businessRead the story
I’m Scott.
I like making
things happen.
I’ve been a designer, coder, product leader and founder. I’m deliberately difficult to put in one box.
I spent twenty years building with teams at the BBC, Amazon Prime Video and DAZN. I now bring that experience to smaller businesses and founders who aren’t from a tech background.
I’m dyslexic. I see patterns and visualise systems, and I like making complicated things easier to understand. You’ll work directly with me.
Running. Kickboxing. Retro computers.
Minecraft and dragons with my son.
Minecraft and dragons with my son.
You don’t need
a finished brief.
Free website check
Two minutes, online
Free
See where your website makes it harder for people to get in touch, with the fixes in order. No email needed.
Check my websiteSpark
One focused hour
£150
A second opinion on a decision, an idea or something that’s stuck. We talk it through and work out what to do next.
Book a Spark hourBigger projects, from team workshops and prototypes to websites, tools and ongoing support, are on how I help. Just getting your business online? Try the Launch Kit. All prices are plus VAT.
This work starts
with people.
