AI that earns its place
Where AI saves a small team real hours, where it needs checking and where it is the wrong tool. Examples from client work, including what didn’t work.
Talks, panels
and podcasts.
I talk about practical AI, customer experience and building things a small team can run. Happy to join a podcast, sit on a panel or run a session for your team.
What I talk about.
Finding where customers give up
How to follow a customer journey, spot the moment people lose confidence and fix it without a big research budget.
From BBC Sport to a two-person business
What carries over from building products for millions, and what you should leave behind when the team is five people.
Getting a team to agree
Running the session that turns competing priorities into a plan people act on. Useful for leadership teams and founders.
Recent appearances.
New episodes and events will be listed here. If you run a podcast, panel or meetup, get in touch.