For small businesses that have outgrown the duct tape

Your business is busier than ever.
So why does it feel like everything's getting harder?

More customers. More tools. More software bills. More admin. More people in the team. And somehow, less of the thing you wanted to spend your time on. I help small businesses sort this out, without selling you a whole new system you didn't ask for.

See how it works

Sound familiar?

A few things I hear most weeks.

None of these mean your business is broken. They mean it's grown, and the bits holding it together haven't caught up yet. If three or more of these land, we should probably talk.

01"Our website looks fine, but enquiries have dropped and nobody's sure why."
02"We've got five different tools that all do the same thing, badly."
03"The team's spending half their week on admin that should take twenty minutes."
04"Customers keep asking us the same questions over and over."
05"I've been told I should be using AI, but I've no idea where to start."
06"We launched something new and it just hasn't landed the way we hoped."
07"Our booking system, our email, our spreadsheets, our CRM. None of them talk to each other."
08"I'm still doing things in the evenings that the business should be doing during the day."

If you nodded at any of those, you're in the right place. None of it is your fault. It's just what happens when a business grows faster than its plumbing.

Hi, I'm Scott.

I've spent twenty years helping BBC Sport, Amazon Prime Video, and DAZN build the products you've probably used. Now I do the same kind of work for small businesses, because honestly, you've got the same problems. They just look different on the outside.

I'm based in the Northwest, I work nationally, and I don't do twelve-week strategy decks or buzzwords. I find the friction, fix it with you, and leave you better off than I found you.

— Scott

What I help with

Three kinds of problem, mostly.

Customers are leaking out somewhere

You're getting traffic, getting interest, but it isn't turning into business. I find where the journey breaks, and we fix it. Usually it's not where you'd expect.

Your team is drowning in admin

Repetitive tasks, copying things between systems, answering the same questions, chasing the same approvals. We work out what to automate, what to leave alone, and roll it out without disrupting the team.

You're not sure what comes next

The business has grown into a shape nobody designed. A new product, a new market, a new website. We work out where to put the next pound and the next person, before you spend either.

Yes, the AI question

I'll tell you when it helps, and when it really doesn't.

There's a lot of noise about AI right now, and most of it is being shouted at you by people trying to sell you something. Here's what I think, having spent the last few years building with it:

AI is brilliant for the boring stuff. Drafting emails, summarising calls, sorting messages, pulling information out of documents. The stuff that eats your week. If you can save your team five hours a week each, that's real money back in the business.

It is not brilliant for everything. Customer-facing work where it'd be obvious. Anything where being wrong matters. Anything where you'd want to look someone in the eye. I'll happily tell you when AI isn't the right tool, because the job is making your business work better.

No "AI strategy" deck. No tools you'll never log into again. Just the practical bits, set up properly, with your data staying somewhere you control.

How we'd work together

Start small. Go further when it's worth it.

It starts with a free chat. If there's something worth doing, the Spark is where we go deep. You only move further when it earns its place.

01
The Spark
£250
An hour together. You walk me through the business, I tell you where AI and better design would make the biggest difference. You leave knowing where to start and what to leave alone. No slide deck, no homework.
02
The Foundation
From £3,000
The Spark, plus the doing. I look at your website, your product, and the way people move through it, then we fix what's holding you back and set up the automation and design changes that move things forward. A clear start and a clear end, with the foundation left in place so you can keep going without me.
03
The Engine
By invitation
Some Foundation clients want me to stick around once the build's done. By then I know the business, so we agree the work month by month. It's offered when a Foundation wraps up, never sold cold. We'd talk about it when the time's right.

Worked with

hundo, Hope Solutions, LazyBrain, SuperConnectors, Heracles Health, Body by Ciara, and a steady stream of small businesses doing real work in the real world.

See the case studies

Let's have a proper chat.

Free, no pitch, no obligation. The worst that happens is you get a fresh pair of eyes on whatever's been bugging you. The best that happens is we sort it.

Prefer email? scott@productofexperience.com